Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.

Requirements

• Establish positive engagement with the customers, build relationships and demonstrate fair treatment
• Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans
• Explain the benefits of reaching their debt free day, providing clear timescales and information in line with their repayment plans
• Provide guidance to customers on the availability of free money advice
• Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

Knowledge and ...