DTC Assistant at Meridian Wine Distribution 2026 – Cape Town

Posted 23 Apr 2026

Meridian Wine Distribution is seeking a DTC Assistant to join their team in Brackenfell, Cape Town. The role supports the DTC Warehouse Logistics Manager and focuses on high‑service standards and customer satisfaction through efficient coordination and communication.

Key Responsibilities Maintain proactive communication with customers until queries are resolved. Be available to customers via phone and email in line with KPI targets. Coordinate with internal departments to resolve issues efficiently. Log and ticket all customer queries accurately for easy reference. Monitor orders for non‑integrated clients and communicate order status. Alert the Logistics Manager about out‑of‑stock items promptly. Deliver accurate, complete solutions and follow up to ensure resolution. Uphold personal quality and productivity standards consistently. Balance personal objectives with organisational needs fle...