Who Are We: Customer Experience & The Way We Work Enablement

A high-impact team at the heart of M&T Bank’s most strategic and transformative efforts. We are the Customer Experience & The Way We Work Enablement (CXTW3E) team, 40+ diverse professionals united by a shared purpose: to drive meaningful change through The Way We Work.

The Way We Work is more than a framework, it’s our operating system. It blends Agile, Experience Design, Customer Research, Process Improvement, and Change Management into a cohesive approach that empowers individuals, teams, and organizations to thrive. It’s about mindsets, behaviors, and practices that foster collaboration, innovation, and continuous improvement.

Overview

The Division Business Partner serves as a strategic partner to a senior leader and leadership team within a major division. This role deeply understands the division’s business strategy, priorities, operating ...