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TD | Stratford, Canada | Posted June 18, 2026
Position Overview
Description
CUSTOMER
Leads the execution and achievement of the business’s customer/partner experience targets, coaching and modeling appropriate behavior and executing on plans to continuously improve customer experienceActs as consultant to the team in resolving customer operational and credit issues to deliver a positive customer experienceChampions use of the sales platform to build a robust understanding of our customers’/targets’ needs, industries, and marketsLeads and manages Relationship Managers and Account Managers in developing creative and competitive credit solutions that add value for our customersSets service and control standards aligned to overall business objectives and oversees/monitors deliverables and resultsDevelops and maintains relationships with internal and external partners for the purpose of delivering optimal customer serviceConstantly builds knowledge ...