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Beacon Hill | Matthews, United States | Posted June 07, 2026
Position Overview
Responsibilities
:
Maintain a high level of communication with the SSC IS team, the DC Technical Services team and your Manager of DC Technical Services. Attend monthly 1-on-1 meetings with DC Tech Services Managers to discuss upcoming projects and initiatives and provide a report to the Manager of DC Technical Services on the Progress of the current Projects and issues that are currently under way. Manage the DC's RF, Voice, and end user equipment repair program in getting the equipment fixed and replaced when applicable using vendor portals. Placing service calls/tickets with support vendors for printers, data center equipment (HVAC, UPS, and Generator) and PC/Server hardware. Develop and maintain an ongoing positive rapport with end users to enhance the perception of the IS function. Provide evening and weekend coverage to manage special needs, procedures and emergencies as appropriate. Assist ...