Are you passionate about driving organisational success through effective change strategies? Are you someone who’s looking for a new challenge and wanting to make a difference? If so, we have the perfect opportunity for you!

We’re looking for a Dispute Resolution Case Manager to join our Dispute Resolutions Team where you’ll play a key role in responding to casework (formal investigations) received from the Housing Ombudsman and other Ombudsmen who may contact Abri about a complaint. You'll conduct a fair and impartial review of formal investigations to get a clear picture of the customers journey ensuring all information is collated and provided to the Ombudsman, working closely with Operational Teams and identifying any service improvement opportunities for our customers.  

The Dispute Resolutions Team is an independent function in Abri who manage the relationship with the Housing Ombudsman and make sure we put things right for our ...