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About the Role: The Dispatch & Customer Service Associate serves as a vital connection between clients, drivers, and the internal operations team, ensuring every delivery request is entered accurately, dispatched quickly, and completed successfully. This role combines dispatch coordination, customer support, and administrative tasks in a fast-paced environment where priorities can shift quickly. The ideal candidate is highly organized, detail-oriented, calm under pressure, and confident communicating with New York-based clients and drivers while resolving issues in real time.
Key Responsibilities
Dispatching & Order Management...