We are seeking a proactive and highly organized Dispatcher to serve as the central coordination point for our HVAC service team. This role is critical to both field operations and customer service, combining real-time decision-making with clear, empathetic communication. The Dispatcher ensures technician schedules run smoothly, parts are where they need to be, and customers stay informed and satisfied throughout the service process.

Service Coordination & Dispatch

• Strategically assign technicians based on skill set, availability, location, and urgency of request
• Maintain efficient daily workflows by prioritizing calls and optimizing routes to minimize downtime and trave
• Monitor technician progress and adjust schedules as needed in real-time to meet service objective

Parts & Inventory Coordination

• Order parts and equipment by communicating with vendors and suppliers
• Coordinate part deliveries and...