Responsibilities

• Define client service roadmap across key levers such as revenue realization, transaction volume tracking, customer satisfaction index, cross‑selling opportunity etc.
• Monitor the client experience in all facets of their daily interactions with relevant SMBC payments platforms, ensuring both satisfaction and engagement.
• Ensure a precise and ongoing assessment of service temperatures for all clients in the portfolio to evaluate satisfaction levels.
• Recognize and resolve service‑related problems affecting clients, and elevate any potential risks linked to client activities when necessary.
• Utilize organizational expertise to address and communicate client‑related issues swiftly and efficiently.
• Cultivate a comprehensive understanding of the client’s business to foresee their service requirements and deliver customized support and solutions, serving as the client’s representative.
• Support the c...