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Job Description – Process Transformation Director GBS

Location: Global – part of the Global Business Shared Services organization

Reports to: VP GBS

Purpose of the Role

The Process Transformation Director will lead the digital, analytical, continuous improvement, and change capabilities within Global Business Services (GBS), whilst ensuring SOX controls are rigorously upheld to maintain a robust and trusted internal control environment

This role is responsible for building and executing the GBS Digital Roadmap, driving automation, enabling data-driven decision-making, and ensuring successful change adoption globally.

The position acts as the strategic connector between GBS, the business, and IS, accelerating transformation across all service lines.

Key Responsibilities

1. Digital St...