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Director – ORM – Issues & Events: Executive Insights and Quality Management

American Express | Gurugram, India | Posted June 04, 2026

Position Overview

Director – ORM – Issues & Events: Executive Insights and Quality Management

Gurugram, HR, India(Hybrid)

**Job Description**

**Director – ORM – Issues & Events: Executive Insights and Quality Management**

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization and oversees risk ownership throughout business units, products, and processes. The objective of the Issues & Events team is to define, govern, and continuously enhance issues and events management program as a 2 nd Line team and work closely with 1 st line and 3 rd line of defence.

ORM is looking for a Director of Executive Insights and Quality Management to lead a diverse team of high-performing professionals focused on delivering timely executive insights, strengthening reporting governance, enhancing operational quality management practices, and driving strong business proces...

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