Elevate your career at CIBC as the Director of Contact Centre Technical Delivery. Lead implementation projects and enhance cloud contact centre solutions within a thriving team environment.
As a pivotal leader, you will manage the end-to-end delivery of CCaaS solutions for our enterprise clients. Your role includes overseeing technical implementations, integrations, and migrations while ensuring alignment with CIBC’s strategic goals. Your leadership will be crucial in fostering innovation and operational excellence.
Key Responsibilities:
• Oversee technical delivery of CCaaS projects successfully
• Manage project timelines, budgets, and quality standards
• Lead and coach cross-functional high-performing teams
• Build relationships with internal and external stakeholders
• Drive continuous improvement in delivery methodologies
Requirements:
• 10 years of experience in technical delivery and project management
• Expertise in CCaaS/cloud solutions (e.g., Gene...