**Description:**

**Sales & Administration**

+ Develop and execute sales strategies to achieve revenue targets
+ Monitor reservations, occupancy, and online presence to maximise bookings
+ Ensure all sales processes, contracts, and documentation are accurate and up to date
+ Align hotel sales activities with corporate marketing strategies

**Customer Service**

+ Ensure exceptional guest service aligned with brand standards
+ Handle guest inquiries, complaints, and group requirements professionally
+ Support team members in delivering excellent service and upselling opportunities

**Financial Management**

+ Support budgeting, forecasting, and business planning
+ Monitor sales performance and control departmental costs
+ Ensure compliance with financial policies and reporting requirements

**Marketing & Revenue**

+ Maintain strong brand positioning and market presence
+ Manage key accounts, groups...