As Director of Residences at the Raffles Boston, you will lead the homeowner experience, from pre-move-in preparations to ensuring exceptional residential living. This pivotal role demands a proactive, empathetic approach to ensure our homeowners consistently experience the hallmark Raffles hospitality. You will thoughtfully curate bespoke services, cultivate genuine relationships, and consistently make magic for our residents. This role champions the brand's unwavering commitment to transforming moments into cherished memories, all while upholding the most exacting standards of luxury residential operations.

KEY RESPONSIBILITIES

The Director of Residences will be accountable for, but not limited to, the following key areas:

• Homeowner Journey Leadership:
  • Strategically lead and meticulously manage the complete Homeowner Journey across all phases:
    • Handover: Seamless transition and onboardin...