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Director of Luxury Patient Experience & Facilities

Active Neuro | birmingham, United-Kingdom | Posted June 12, 2026

Position Overview

We have an exciting opportunity for a Hotel Services Director to join Hunters Moor Neurological Rehabilitation Centre in Birmingham.

We are seeking a candidate with experience in luxury five-star hotels or spa environments who can bring a refined, VIP-level service ethos into private healthcare. The Hotel Services Director will lead and elevate the standards of our service environment, delivering an immaculate, safe, and welcoming patient experience. This role blends clinical compliance with the exceptional service standards typically found in high-end hospitality settings.

The successful candidate will bring expertise in customer experience, presentation standards, team leadership, and operational excellence, while developing specialist knowledge in service site management, including Infection Prevention & Control (IPC), healthcare cleaning standards, and patient-focused facilities operations.

This role is ideal for a hospitality p...

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