Director of Customer Experience & Marketing




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Location: Rochester, NY

Posted: 6/23/2026

Location Name: Rochester, New York



Wage Max: 120,000.00 Annual

Wage Min: 90,000.00 Annual

Position Type: Full Time

Shift: Monday - Friday








JOB SUMMARY:

The Director of Customer Experience & Marketing is responsible for leading and managing RTS's Communications, Marketing, AND Customer Experience Departments. The position provides strategic leadership for customer experience, customer service operations, communications, marketing, public information, branding, customer engagement, and community engagement initiatives.The Director is responsible for ensuring a seamless, positive, and consistent customer experience across all customer touchpoints while overseeing org...