Step into the role of Director of Contact Center Operations, managing multiple programs with a focus on service excellence and operational success. Lead teams onsite to enhance client satisfaction.

This leadership position requires an experienced professional who will spearhead the contact center operations, focusing on achieving performance metrics and ensuring client satisfaction. You will oversee all aspects of operations, including workforce management and training while building relationships that foster account growth and retention. Your ability to analyze performance trends will drive successful initiatives across various functions.

Key Responsibilities:
• Manage contact center operations across multiple accounts
• Drive performance against key service delivery metrics
• Develop initiatives to improve operational efficiency
• Oversee quality assurance and staffing strategies
• Conduct performance analysis and identify impro...