Lead the Client Success team for Global Transaction Banking at Scotiabank as a Director in Toronto, Canada. Ensure top-tier service delivery for corporate clients with effective onboarding and support initiatives.
As Director, you will report to the Managing Director and spearhead the Client Success initiatives within Global Banking & Markets. Your role encompasses creating a streamlined onboarding experience and enhancing client servicing for corporate clients. By overseeing performance metrics and collaborating with stakeholders, you will foster operational excellence and improve client satisfaction.
Key Responsibilities:
• Oversee onboarding metrics and reporting for corporate clients
• Lead a team delivering exceptional client servicing experiences
• Establish and scale onboarding processes for corporate clients
• Implement strategies to simplify client onboarding and servicing
• Collaborate with various internal teams to enhance service delivery
Requirement...