Join d1g1t as Director of Client Success and Support. Spearhead initiatives that enhance client experiences and drive post-implementation success in a hybrid environment.
This leadership role demands a strategic focus on client retention and satisfaction metrics. You'll oversee day-to-day client support operations while mentoring a high-performing team. The ideal candidate will leverage data insights to foster a culture of continuous improvement and client education.
Key Responsibilities:
• Design customer success strategies aligned with business goals
• Measure client satisfaction and account growth metrics
• Ensure excellence in 24/7 client support services
• Streamline processes for client service enhancements
• Cultivate a learning culture among support teams
Requirements:
• Business or tech-related degree desired
• Over ten years in support leadership roles
• Strong experience in SaaS customer success
• Analytical mindset to leverage data insigh...