Champion AI innovation in customer service as Director of AI-Driven Customer Experience at MealSuite. This hybrid/remote role focuses on strategic implementation of AI to enhance operational efficiency.

In this high-impact position, you will bridge the gap between AI technology and customer experience strategy. With at least 7 years in customer experience or operational roles, your expertise will drive meaningful change across CX teams, fostering improved collaboration and enhanced service delivery.

Key Responsibilities: • Lead AI initiatives across all customer experience teams • Facilitate cross-functional program leadership and alignment • Implement AI adoption frameworks for all CX teams • Track and report on the effectiveness of AI programs • Create structured operating rhythms for the CX leadership

Requirements: • 7+ years in CX or program management roles • Proven experience with AI tools or strategies • Background in complex B2B SaaS integrations • Ex...