frog – Director – Customer Experience & Service Transformation (Financial Services) – London

Reference Code: -en_GB

Contract Type: Permanent

Professional Communities: Strategy & Transformation

What you will be doing

We are seeking a dynamic and visionary Director to grow our FS business through Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end‑to‑end experiences for both customers and frontline colleagues.

You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands‑on experience of large‑scale programmes, your network of industry relationships, ...