**Company description**

PHM is the leading health media agency in the US, built for the modern healthcare experience. Here, industry depth meets media scale, where data becomes direction, where creativity and storytelling bring truth to life, and where orchestration replaces fragmentation.

Dedicated to making brands discovered, PHM redefines what media can do through data, content, and creativity. Because in modern healthcare, the brands that are found are the ones that lead. And when brands lead, advantage follows. Go deeper. Be found.

**Overview**

The Director, CX (Customer Experience) defines team direction and ensures all initiatives and work efforts are tied to clients’ needs and strategic drivers. You will provide functional management for Insights and Strategy and collaborates on a cross-functional capability leadership team. Ensure every brand plan is built on insights and develop an impactful strategy to deliver desired goals. You will set ...