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Director, Customer Outcomes GTM

ServiceNow | mumbai, India | Posted June 03, 2026

Position Overview

Job Description

Role Overview 

We’re in growth mode  across the INDIA region—and looking for a seasoned, strategic, and high-impact Services Sales Leader  to drive our Professional and Strategic Services business. This role comes with a clear booking revenue and margin target  and will be a key force behind expanding ServiceNow’s footprint through business transformational, value-led services engagements all configured on the ServiceNow AI Platform .

You will not only lead a high-performing team but also serve as a strategic pillar of our Customer Excellence Group (CEG)  organisation—working across functions to influence customer adoption retention , and value realization . This role is central to our mission: to make ServiceNow the best buying decision our customers have ever made .

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