Director, Commercial Development

We are looking for a Director, Commercial Development to join the UPM Fibres Sales Team in building the future of UPM Fibres.

What you will do

• Lead and develop customer experience management across the business
• Own and improve Net Promoter Score (NPS) and customer satisfaction practices
• Provide customer and business insights to support the development of digital services
• Oversee global customer service operations
• Drive performance improvement and ensure consistency across regional teams
• Develop and improve sales processes and ways of working
• Analyze commercial performance, identify improvement areas, and lead change
• Develop and implement commercial strategies and business plans
• Contribute as a member of the Pulp Sales Management team

Who you are

• You have a master's degree in business administration, mark...