Role Introduction
Reports to: Digital Workplace Operations Senior Lead
To support the strategic goals of Infrastructure & Operations team and perform design, build and support and corresponding transition, change management, release management, pro-active maintenance and service request to IT infrastructure and platforms.
Key Responsibilities
Install and configure client computer systemsRespond to client IT support requestsProvide customers with step-by-step guidance to resolve technical problemsFollow up on technical queries and provide prompt feedbackPrioritize customer queries and escalate serious technical issuesProvide support with the resolution of operational incidents, and determine the root cause of the problemFollow up with clients to ensure their IT systems are fully functional after troubleshootingSchedule and actively manage business as usual changes within the IT infrastructure a...