Greetings from TCS!!

TCS is hiring for Digital Workplace Architect role.

Role:

Digital Workplace Architect
Exp:

8 to 15 years
Location:

Pan India

Job Description:

• Experience in Digital Workplace / End User Services
• Strong presales and solutioning experience across Service Desk, EUC, and OSS
• Proven expertise in experience-led EUC transformation using DEX platforms (Nexthink preferred)
• Extensive experience responding to large RFPs/RFIs for global enterprise customers
• Strong understanding of Common, Federated, and Hybrid operating models
• Hands-on knowledge of ITSM platforms (ServiceNow preferred), endpoint and collaboration tools
• Service Desk – ITIL, SLAs, KPIs, XLAs, omni-channel support
• EUC & DEX – Endpoint management, Nexthink, experience monitoring
• Onsite Support – Desk-side, walk-up, VIP and field services

Warm Regards,
M.Vinodhini