Responsibilities

• Develop, maintain and enhance internal digital platforms supporting sales, service, laboratory and operations workflows
• Support CRM systems including customer management, sales pipeline tracking, quotations, service records and reporting functions
• Improve laboratory and testing systems covering sample tracking, test data management, equipment status, results processing and traceability
• Integrate multiple systems to ensure seamless data flow and reduce manual or duplicate work across departments
• Design and implement automation workflows and AI‑enabled solutions to improve reporting, documentation and operational efficiency
• Build dashboards and KPI reporting tools for management visibility and performance tracking
• Ensure data integrity, audit trails, access control and compliance‑aligned system governance
• Gather user requirements and translate them into practical system improvements and te...