Job Summary

The Digital Operations - Specialist is responsible for efficiently managing and enhancing digital transactions, ensuring seamless online services and customer inquiries through various online channels and the CVM website. Reports directly to the Digital Operations Officer and plays a vital role in facilitating daily operations, maintaining excellent customer service, and adhering to established company standards.

Organizational Reporting

Reports directly to the Digital Operations Officer.

Specific Duties And Responsibilities

• Conduct Online Transactions: Execute all customer online transactions via the company website and other available online platforms, ensuring accuracy and efficiency
• Daily Reporting: Prepare daily reports summarizing activities and transactions handled, providing insights and data for decision‑making
• Branch Concern Management: Address and resolve all branch concerns related to ...