JOB SUMMARY:

The Digital Experience Analyst optimizes the end-user digital experience across the PC computing environment by analyzing telemetry, endpoint health, system performance, compliance indicators, and support trends. The role improves endpoint health, reduces user friction, and enables proactive remediation through automation, DEX platform capabilities, and cross-functional problem management. This position partners with technology owners, support teams, security, and vendors to strengthen compliance, resolve systemic issues, and improve overall user digital experience.

JOB REQUIREMENTS:

Technical Skills Required:

+ Extensive knowledge of computer hardware, operating systems along with software and hardware configurations, and related network, server, and storage technologies
+ Recognition of cyber security threats and risks, and importance of protecting the computing environment
+ Ability to learn, research, and apply modern technolog...