Become a key player with Manulife as a Digital Desk Specialist, offering support for advisors and policy holders in a hybrid work model. Drive the effective use of insurance and investment digital tools.
This role focuses on enhancing advisor efficiency and providing real-time operational support. As a Digital Desk Specialist, you will extensively utilize E-Business Solutions, making you a subject matter expert in the insurance marketplace. Collaboration with advisors and back-office staff ensures high-quality service and supports innovative approaches to customer inquiries.
Key Responsibilities:
• Promote E-Business Solutions in the insurance sector
• Support advisors using digital investment tools
• Assist Manulife policy holders with the Vitality Program
• Manage service requests with priority and professionalism
• Analyze complex situations and suggest improvements
Requirements:
• Post-secondary education or equivalent experience
• Minimum 2 years in c...