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Digital CX & Self-Service Lead

Maersk | cape town, South-Africa | Posted June 30, 2026

Position Overview

Maersk is seeking a Subject Matter Expert Lead based in Cape Town to drive the digitalization strategy for Ocean solutions. You will enhance customer experience by promoting self-service offerings and ensuring data quality within the Customer Master Data platform.

The ideal candidate should have 3 to 5 years of experience interfacing with customers in a B2B environment and a relevant tertiary qualification. This role supports high standards of customer experience and requires analytical skills to drive insights.

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