Digital Customer Success Manager

As a Digital Customer Success Manager at Coupa, you will be at the forefront of our scalable customer success strategy, managing a large portfolio of customers in a shared environment driven by incoming queries and proactive data insights. You will ensure customers have the resources and guidance needed to successfully adopt Coupa solutions, resolve inquiries through targeted 1-on-1 engagements, identify trends, and build self‑service content to continuously elevate our resources.

Responsibilities

• Serve as a strategic advisor for customers, resolving inbound inquiries through targeted 1-on-1 engagements that remove roadblocks and accelerate their time-to-value with Coupa.
• Analyze incoming questions to identify knowledge gaps and proactively author new self‑service content, enriching our digital hub.
• Translate complex concepts into easily digestible guidance for a diverse range of customers.
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