STRATEGIC STAFFING SOLUTIONS (S3)

Position : ServiceNow Developer CSDM

Work Set-Up : Hybrid (Twice a week RTO)

Office Location: Ayala, Makati

Schedule: TBD

ITSM ServiceNow Developer-CSDM is responsible for designing, configuring, coding, and implementing technical solutions on the ServiceNow platform, with a core focus on IT Service Management (ITSM) modules. They translate business processes into automated cloud workflows to streamline enterprise IT operations.

Key Responsibilities

• ITSM Module Development: Customize and maintain core ITSM modules including Incident, Problem, Change, Release, and Request Fulfillment.
• CSDM Implementation: Design and maintain a Common Service Data Model (CSDM) framework, ensuring that Business Services, Application Services, and Service Offerings are correctly mapped within the CMDB
• Workflow Automation: Bu...