Desktop Support TechnicianPune, IndiaJR013927

**Job Description: Desktop Support Engineer (L2 Remote Support)**

**Position Overview:**
The Desktop Support L2 role is responsible for providing advanced remote technical support for end users, focusing on Virtual Desktop Infrastructure (VDI), O365/Exchange, identity and access management, mobility devices, Intune support, and both standard and non-standard application installations. The ideal candidate will have experience supporting a diverse user base, troubleshooting complex issues, and ensuring high levels of user satisfaction.

**Key Responsibilities:**

+ Provide remote L2 support for VDI environments, including troubleshooting, user provisioning, and performance optimization.
+ Support O365 and Exchange platforms, including mailbox management, license allocation, troubleshooting, and vendor engagement.
+ Manage identity and access, including user account creation, modification, password re...