Become a pivotal part of our IT Support team as a Desktop Support Technician II on a contractor basis. Specialize in providing hands-on troubleshooting and desktop assistance in an energetic support center.
This position involves being the first line of defense for customer technical issues. You’ll engage with teams and third-party vendors to resolve AV problems, ensuring operations across shifts run smoothly. Strong familiarity with Windows systems, desktop applications, and general IT knowledge is a must.
Key Responsibilities:
• Resolve customer hardware and software issues promptly
• Collaborate with vendors for technical support
• Maintain detailed updates in the ticketing system
• Conduct installations and troubleshoot desktop software
• Perform general maintenance and repairs on tech equipment
Requirements:
• At least 18 months of relevant IT experience
• Expertise in Windows 7 through 10
• Basic Mac support knowledge preferred
• Experience wit...