Job Summary:

The Desktop Support Technician is responsible for providing technical support for company laptops, desktops, printers, and other peripheral devices. This role ensures smooth day-to-day IT operations by troubleshooting hardware and software issues, installing systems, and assisting end users both onsite and remotely.

Job Description:

Provide technical support for laptops, desktops, and printers (installation, configuration, troubleshooting).

Diagnose and resolve hardware issues (RAM, HDD/SSD, motherboard, printer components, etc.).

Install and configure operating systems (Windows 10/11) and required applications.

Set up new laptops and user accounts (email, network access, system permissions).

Configure and troubleshoot network printers (wired and wireless).

Perform preventive maintenance and regular system updates.

Manage IT assets and maintain accurate inventory records.

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