Desktop Support Analyst
Provide technical support for hardware, software, and access-related issues impacting employees. Manage and resolve support tickets within SLA, supporting both on-site and remote users.
Responsibilities:

+ Troubleshoot hardware, software, and connectivity issues

+ Support Windows environments, Microsoft 365, and Active Directory

+ Diagnose and repair laptops, desktops, and peripherals

+ Assist with system deployments, imaging, and hardware refreshes

+ Maintain asset records and update documentation

Requirements:

+ Experience with Windows 11 and Microsoft 365

+ Knowledge of Active Directory and basic networking

+ Strong troubleshooting and customer support skills

+ Ability to manage multiple tickets in a fast-paced environment

Job Type & Location
This is a Contract position based out of West Des Moines, IA.
Pay and Benefits
The pay range for this posi...