Role Overview The Technology Support Specialist is responsible for delivering end‑user technology support services across workplace environments, including hardware support, incident management, and asset lifecycle activities. The role contributes to maintaining stable, secure, and efficient end‑user technology operations while ensuring a high level of user experience.
Key Responsibilities - End‑User Support and Incident Management
- Provide onsite support for end‑user technology issues at the client’s office location during agreed core business hours.
- Troubleshoot and resolve hardware and peripheral‑related incidents.
- Manage incidents and service requests through the client’s ITSM system.
- Ensure accurate and detailed documentation of all incidents and requests, including resolution steps and relevant knowledge references.
- Diagnose and resolve a range of end‑user issues of moderate complexity, escalating where ...