"Position Summary: Provides tier 1 (intermediate level) maintenance and support for *** desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration. Required Function 2:

Tasks and Responsibilities:

" Unpacking and configuring new hardware

" Provide end user training on basic use and functionality of supported devices and software.

" Documentation and training of troubleshooting guides and installation procedures.

" Provide equipment relocations for *** desktop computers, laptop computers and computer peripherals

" Research, identify and develop alternative solutions when new problems are encountered.

" Fully document all interactions in the ticketing system.

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