Description

We are seeking a qualified professional Analyst II, Home Office Tech to provide IT Support to our internal employees, resolving or escalating issues in a timely and professional manner over multiple channels of communication. Secondarily, this role will support and participate in internal IT activities such as helping rollout and drive user adoption to new technologies, ensuring new hires success with IT needs when they start and assist in building a robust knowledge base that we be leveraged as we introduce automation and AI.

Responsibilities:

Provides Tier 2 support for end-user computing devices for employees and Contingent workers in multiple offices and functions as an escalation point for Tier 1 support.

Responds to incidents and requests within a ticketing system, providing resolution within a complex fast-paced business environment.

Deploys and troubleshoots end-user computing devices including laptops, desktops, printers, MFP...