Provide essential desktop support as a Desktop Support Engineer with Axiom Technologies in Montreal. This role requires strong technical skills to assist end-users with hardware and software issues efficiently.
Axiom Technologies is seeking a Desktop Support Engineer to offer first and second-level support on-site. With over three years of IT Infrastructure experience, you will manage service requests, troubleshoot desktop issues, and ensure high customer satisfaction. Your role involves maintaining communication between IT and users, meeting compliance standards, and updating support documentation.
Key Responsibilities:
• Troubleshoot hardware, software, and OS problems for users
• Monitor queues to resolve desktop issues smoothly
• Escalate and act as a technical liaison when necessary
• Maintain customer satisfaction and adherence to procedures
• Update documentation on ServiceNow and other systems
Requirements:
• 3+ years of IT Infrastructure field suppor...