A well-established organization in Dubai is seeking an experienced Desktop Support Engineer to join its IT support team. This role involves providing both on-site and remote technical assistance to end-users across the organization, ensuring smooth and efficient IT operations. The ideal candidate will have strong troubleshooting abilities, hands‑on experience with enterprise IT environments, and the capability to support a wide range of hardware, software, and network‑related issues. The role requires excellent communication skills and a customer‑focused approach to IT service delivery.

• Provide on‑site and remote support for desktops, laptops, printers, scanners, IP phones, and mobile devices.
• Diagnose and troubleshoot hardware, software, and network issues, escalating complex problems when required.
• Install, configure, and upgrade operating systems, applications, and enterprise software.
• Manage user accounts, includ...