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Desktop Support Engineer / 2nd Line Technical Support Technician

AWD online | London, United Kingdom | Posted June 07, 2026

Position Overview

JOB OVERVIEW

We have a fantastic new job opportunity for a Desktop Support Engineer / 2nd Line Technical Support Technician who has good IT troubleshooting and user facing skills.


Working as an onsite Desktop Support Engineer / 2nd Line Technical Support Technician you will work at a dedicated client site throughout the week providing face-to-face technical support. When you are not scheduled to attend site you will work alongside the IT Helpdesk / Service Desk Team providing remote support to customers.


This is an exciting opportunity to join an industry-leading company that can offer additional training, support and career development opportunities.

DUTIES


Your duties as the Desktop Support Engineer / 2nd Line Technical Support Technician include:

  • Provide Deskside technical support to end users. Log and classify incidents and requests raised in person or via the company’s ticketing system
  • Troubleshoot...
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