Desktop Support Analyst

We have an exciting opportunity for a motivated Desktop Support Analyst to join our IT Services NZ & Asia team. You will work on site Monday to Friday in our Christchurch office and be responsible for supporting daily IT operations across server services, enterprise applications, desktop and mobile services. Travel will also be required to other offices at times.

Key Accountabilities

• Provide user-facing operational support for desktops and applications.
• Resolve tickets within an agreed timeframe.
• Conduct queue management activities as well as proactive maintenance and administration of designated services.
• Test and deploy software updates and security patches to servers and workstations.
• Participate in IT projects as an operational resource, providing recommendations and performing tasks as required.
• Work outside standard business hours as required and be able to travel acr...