Job Description

Desktop Support Analyst – Bank – City London

We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1st to 3rd level in a banking environment.

You ideally have experience of working within a banking environment and understanding the banking arena.

Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity.

Remote and telephone support of mobile/European users will also be required.

Work within the Service Desk team in supporting and delivering all aspect of services

-1st/2nd line support (capable of root cause analysis)

-Remote branch support using Remote Assistance

-Active Directory user starter/leaver process

-Customer facing, support of internal banking staff, VIPs

-Maintenance and suppo...