Job Information

Job Function: Customer Management; Job Sub Function: Customer Service Operations; Job Category: People Leader. All Job Posting Locations: Bogotá, Distrito Capital, Colombia.

Position

Sr. Supervisor, Order Management.

Role Summary: The Sr. Supervisor provides holistic leadership and direct management for a team of up to 15 analysts in the GS Commercial Services Order Management team, delivering exceptional frontline customer service. Responsibilities include managing day‑to‑day operations, ensuring safety, quality, compliance, budget, coaching and development, overseeing customer interactions, handling escalations, monitoring KPI achievement, and implementing process improvements.

Upon completion of the planned separation of the Orthopaedics business, the employee will transition to DePuy Synthes and be governed by its employment processes.

Key Responsibilities

• Provide leadership and management to a team o...