This role provides advanced operational support across Deposit Operations, ensuring accurate processing and timely resolution of issues while flexing to support changing volumes and priorities. The position works closely with Deposit Operations leadership to achieve team production goals and manage escalations. Acts as a key point of contact for complex client matters and collaborates with external financial institutions to gather information and bring issues to resolution. Supports team development through guidance and knowledge sharing.



DUTIES & RESPONSIBILITIES: 
+ Provide production support across Deposit Operations, including ACH, wire transfers, card and dispute activity, account maintenance, new account origination support, and fraud-related activities in partnership with the BSA/Fraud Analyst and Deposit Operations leadership, while actively monitoring workflow and stepping into additional operational areas as needed to support volumes and capacity const...