Service Level Agreement (SLA) Template

Overview

Zeal HR (Pty) Ltd

Dental Receptionist

Our client in the dental industry is seeking a professional, tech‑savvy Receptionist to join their front‑office team. This is a pivotal role where accuracy, warmth, and organizational excellence are essential to ensuring smooth operations and delivering an exceptional patient experience. This is an exciting opportunity to be part of a fast‑paced, service‑driven dental practice where your organizational skills and tech‑savvy mindset will make a real impact.

Key Responsibilities

• Welcome and assist patients, providing a professional and friendly first impression
• Manage diaries, bookings, and patient records using systems such as GoodX, Hubspot, WhatsApp, and email
• Handle check‑ins, check‑outs, and general enquiries efficiently
• Process payments (cash, card, EFT, medical aid) with accuracy and integrity