Ensure timely resolution of claims and demurrage expenses to secure maximum revenue. Develop and manage the annual plan for demurrage and claims. Lead and direct the demurrage and claims process and reporting system. Formulate the operating procedures, systems and programmes to meet annual plans and targets.

Key Accountabilities

Strategy and Planning

Provide input to the annual plan of the BU and strategy of the BU related to the own unit. Assign tasks and oversee performance to ensure achieving the objectives in the annual plan and targets of the unit.

Operations

Develop and deploy effective demurrage and claims process and reporting system. Identify and make recommendations for compliance to industry legislative changes and improve efficiency. For the controlled fleet, maximize the amount received and for the spot vessels, minimize how much is paid to the vessel owner.

Leadership & People Management

Direct the team...