About Position: We are seeking a highly skilled and client-focused Senior ITSM Practitioner to lead the technical sales process and solution design for ServiceNow, FreshWorks, BMC , SolarWinds ManageEngine and similar IT Service Management, Operations Management engagement. This role bridges the gap between business needs and technology solutions, working closely with sales, delivery teams, and clients to architect scalable, innovative, and value-driven ServiceNow solutions Role: Delivery Partner CloudOps Location: Pune Experience: 15 to 17 Years Job Type: Full Time Employment What You'll Do: Bachelor’s degree in Computer Science, Engineering, or related field; MBA preferred. 20 years of IT service delivery experience, with at least 5 years managing Cloud Operations for SaaS or ERP platforms. Proven experience managing global teams (onsite/offshore) and 24x7 operations. Strong understanding of AWS/Azure cloud architecture, networking, and DevOps/SRE practices. Solid grasp of ITIL, Agil...